FEEL FREE TO REACH OUT!
FREE 30-DAY RETURNS X
Enjoy Free 30-Day Returns on unused and undamaged items in their original packaging. For non-quality-related returns, a 10% restocking fee and shipping costs apply. If your item arrives damaged, please contact us at hyprim@hyprim.com within 3 days. Refunds will be processed within 3-5 business days after we receive the returned item.
OUR STORY
X
At HYPRIM, we blend exceptional craftsmanship with a commitment to sustainability. Our furniture is thoughtfully crafted using responsibly sourced materials, ensuring both beauty and durability. Through partnerships with organizations like TREES FOR THE FUTURE and initiatives such as 'Every Like Plants a Tree,' we actively work to reduce our carbon footprint and contribute to a greener, eco-conscious future.
IF YOUR QUESTION ISN’T ANSWERED BELOW
Frequently Asked Questions
How do I track my order?
You can track your order by logging into your account on our website and navigating to the 'Order History' section. There, you will find a tracking number that you can use on the carrier's website to check the status of your shipment.
How long does the lead time?
For in-stock products, we will ship within 30 days, and for pre-sale products, we will ship within 45-90 days. You can check the shipment progress according to the order number/tracking number.
What should I do if my order hasn't arrived?
If your order is delayed, first check the tracking information for any updates. If there's no explanation for the delay, contact our customer service team with your order number, and we'll look into it for you.
What do I do if there's a problem with my payment?
If you encounter an issue with your payment, double-check that all the information you've entered is correct, including the billing address and card details. If the problem persists, contact your bank or our customer service for assistance.
What should I do if an item is missing?
If an item is missing from your order, check the packing slip to confirm that it was supposed to be included. Then, contact our customer service with your order details, and we'll investigate the issue and resolve it for you.
