Warranty Policy
Thank you for choosing Hyprim sofas! We are committed to providing high-quality products and excellent after-sales service. Please review the following warranty terms to understand your rights.
Warranty Coverage
Leather Sofas & Functional Sofas
Warranty Period: 3 years (from the date of purchase).
Service: Replacement only (no repairs) if a manufacturing defect is confirmed.
Fabric Sofas
Warranty Period: 5 years (from the date of purchase).
Service: Replacement only (no repairs) if a manufacturing defect is confirmed.
Warranty Conditions
Applies only to material or workmanship defects under normal use.
Valid proof of purchase (order number/invoice) is required.
Non-transferable (applies only to the original purchaser).
Exclusions
Damage from misuse, accidents, negligence, or unauthorized modifications.
Damage from improper cleaning/maintenance (e.g., using non-recommended cleaners).
Damage from pets, sharp objects, or external factors.
Natural wear and tear (e.g., aging of leather/fabric).
Claim Process
Contact us via email or customer service with:
Order number/proof of purchase.
Photos and description of the issue.
We will review your claim and arrange a replacement if approved.
Replacements will be the same or a similar model (if discontinued).
Notes
This policy applies only to sofas purchased via Hyprim’s official website.
Your statutory rights are unaffected.
Contact Us:
📧 Email: hyprim@hyprim.com
☎ Phone: +852 6660 0102
Hyprim reserves the right to interpret or modify this policy.
At HYPRIM, we are committed to providing you with quality products and adhering to the terms of our warranty policy. If you have any inquiries or require further assistance regarding our warranty, please do not hesitate to contact us. Your satisfaction and peace of mind are paramount to us.
