Frequently Asked Questions

Quickly answer any questions you may encounter regarding pre-payment and post-payment. Can't find what you're looking for? Please review our complete documentation.

Before Payment

  • Size and Dimensions：

    Regarding product specifications and details, there will be detailed picture descriptions on the product page. You can choose the one that suits your home according to your living room or decoration style.

  • Materials and Durability：

    Hyprim Furniture materials have undergone strict quality inspection. We use environmentally friendly fabrics and high-end durable leather, and are committed to providing customers with a high-end, durable, beautiful and comfortable family sofa. Whether you are a pet owner or a large family, hyprim is willing to provide you with high-quality and healthy furniture.

  • Comfort：

    Regarding the comfort of the product, we will try our best to show it to you in the form of videos or pictures. Hyprim's products have undergone thousands of quality inspections. We try our best to take care of every detail. If you have any suggestions about the product experience, you are welcome to leave a message. We will work hard to create a more perfect and comfortable product.

  • Color and Design：

    We offer a wide variety of colors and designs. If you don't know how to choose the right color and style, hyprim is willing to provide you with effective suggestions. You can choose your sofa and furniture based on the color of your walls or carpets.

  • Price and Budget：

    You can purchase suitable products based on your budget and needs. Hyprim will conduct activities from time to time. You can also consult the customer service team for the latest activity details.

  • Delivery and Assembly：

    For ready-to-ship products, we will ship within 30 days, and for pre-sale products, we will ship within 45-90 days. You can check the shipment progress according to the order number/tracking number. If the sofa requires assembly, please choose white glove service when you place the order.

  • Return Policy：

    You can click here to check the Return Policy

  • Warranty：

    You can click here to check the Warranty

  • Reviews and Testimonials：

    Click here to see the Reviews and Testimonials

After Payment

  • How do I track my order?

    You can track your order by logging into your account on our website and navigating to the 'Order History' section. There, you will find a tracking number that you can use on the carrier's website to check the status of your shipment.

  • How long does the lead time?

    For in-stock products, we will ship within 30 days, and for pre-sale products, we will ship within 45-90 days. You can check the shipment progress according to the order number/tracking number.

  • What should I do if my order hasn't arrived?

    If your order is delayed, first check the tracking information for any updates. If there's no explanation for the delay, contact our customer service team with your order number, and we'll look into it for you.

  • Can I change or cancel my order?

    Depending on the status of your order, changes or cancellations may be possible. Please contact us immediately with your request, and we'll do our best to accommodate it before the order is processed for shipment.

  • What do I do if there's a problem with my payment?

    If you encounter an issue with your payment, double-check that all the information you've entered is correct, including the billing address and card details. If the problem persists, contact your bank or our customer service for assistance.

  • How do I apply a discount code?

    To apply a discount code, enter it in the designated box during checkout before completing your order. If you have any trouble, reach out to us, and we can help you apply the code if it's still valid.

  • What is your return policy?

    Our return policy allows you to return most items within a specified number of days for a refund or exchange. Please review our policy on the website or contact us for more information on how to proceed with a return.

  • How do I exchange an item?

    To exchange an item, you'll typically need to return the original item and place a new order for the item you want. We may be able to facilitate an exchange directly if the item is in stock. Contact our customer service for guidance.

  • What should I do if an item is missing?

    If an item is missing from your order, check the packing slip to confirm that it was supposed to be included. Then, contact our customer service with your order details, and we'll investigate the issue and resolve it for you.

  • Can I purchase an item that is out of stock?

    If an item is out of stock, you may be able to join a waitlist or sign up for notifications when it becomes available again. Check the product page for these options or contact us for more information.

  • How do I resolve a billing error?

    If you notice a billing error, compare the transaction details with your order confirmation. If there's a discrepancy, contact our customer service with the relevant information, and we'll work with you to resolve the issue.