Frequently Asked Questions

Regarding product specifications and details, there will be detailed picture descriptions on the product page. You can choose the one that suits your home according to your living room or decoration style.

Hyprim Furniture materials have undergone strict quality inspection. We use environmentally friendly fabrics and high-end durable leather, and are committed to providing customers with a high-end, durable, beautiful and comfortable family sofa. Whether you are a pet owner or a large family, hyprim is willing to provide you with high-quality and healthy furniture.

Regarding the comfort of the product, we will try our best to show it to you in the form of videos or pictures. Hyprim's products have undergone thousands of quality inspections. We try our best to take care of every detail. If you have any suggestions about the product experience, you are welcome to leave a message. We will work hard to create a more perfect and comfortable product.

We offer a wide variety of colors and designs. If you don't know how to choose the right color and style, hyprim is willing to provide you with effective suggestions. You can choose your sofa and furniture based on the color of your walls or carpets.

You can purchase suitable products based on your budget and needs. Hyprim will conduct activities from time to time. You can also consult the customer service team for the latest activity details.

For ready-to-ship products, we will ship within 30 days, and for pre-sale products, we will ship within 45-90 days. You can check the shipment progress according to the order number/tracking number. If the sofa requires assembly, please choose white glove service when you place the order.

You can click here to check the Return Policy

You can click here to check the Warranty

You can track your order by logging into your account on our website and navigating to the 'Order History' section. There, you will find a tracking number that you can use on the carrier's website to check the status of your shipment.

For in-stock products, we will ship within 30 days, and for pre-sale products, we will ship within 45-90 days. You can check the shipment progress according to the order number/tracking number.

If your order is delayed, first check the tracking information for any updates. If there's no explanation for the delay, contact our customer service team with your order number, and we'll look into it for you.

Depending on the status of your order, changes or cancellations may be possible. Please contact us immediately with your request, and we'll do our best to accommodate it before the order is processed for shipment.

If you encounter an issue with your payment, double-check that all the information you've entered is correct, including the billing address and card details. If the problem persists, contact your bank or our customer service for assistance.

To apply a discount code, enter it in the designated box during checkout before completing your order. If you have any trouble, reach out to us, and we can help you apply the code if it's still valid.

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at hyprim@hyprim.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hyprim@hyprim.com.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hyprim@hyprim.com.

To exchange an item, you'll typically need to return the original item and place a new order for the item you want. We may be able to facilitate an exchange directly if the item is in stock. Contact our customer service for guidance.

If an item is missing from your order, check the packing slip to confirm that it was supposed to be included. Then, contact our customer service with your order details, and we'll investigate the issue and resolve it for you.

If an item is out of stock, you may be able to join a waitlist or sign up for notifications when it becomes available again. Check the product page for these options or contact us for more information.

If you notice a billing error, compare the transaction details with your order confirmation. If there's a discrepancy, contact our customer service with the relevant information, and we'll work with you to resolve the issue.